Live arrival guarantee
100% Live Arrival Guaranteed. We guarantee that our reptiles and amphibians will be alive and healthy upon arrival.
1.Please be aware of what you are purchasing, and do the proper research (If unsure ask us, we are very happy to help!). Our guarantee is void if you do not have the proper environment to house the animal in.
For example, putting a bearded dragon in a plastic kritter keeper is not appropriate set up. This includes temperature, bedding, and proper lighting. *We have full discourse in determining whether or not an enclosure meets the proper husbandry standards.
2. At O.T.W.EXOTICS we do our best to sex your animal using proper
techniques such as visual factors (sexually dimorphic species), popping, probing, or palpating (all depending on the species and size of the animal) but we cannot guarantee the sex on any animal.
3. *Imported/Farm Raised Reptiles
All reptiles have a live and healthy arrival guarantee. We cannot provide a guarantee after arrival.
If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any other issue with the order upon arrival, you, the customer must notify us of the issue immediately upon receiving the shipment. The arrival time will be determined by the tracking information FedEx provides online of the delivery.
Please submit an order issue ticket
by emailing (email@example.com) a photo of the contents of the shipment within thegiven amount of time after arrival or all guarantees are null and void.
4.Due to the sensitive nature of all Amphibians and some Reptiles, we must stress thatthere are ZERO guarantees on ALL Amphibians and Reptiles are not captive bred.
Animals that are Dead on Arrival (DOA) must be reported within 1 hour of delivery. Any other issues must be reported within 4 hours of delivery. If you have any questions or concerns, please contact us first. Photo evidence will be required for all claims.